LEGAL REFERENCE

Your Privacy Matters to Us

We've built untung 99 around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across every lobby, table and...

Data ProtectionSecure PaymentsAccount PrivacyTransparent PracticesYour Control
untung 99 Your Privacy Matters to Us

How We Protect Your Information

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns or data requests to our dedicated team. We respond within 48 hours and walk you through every step of your request.
Live Chat Chat with our support agents directly from your account dashboard. They can explain our data practices and help you manage your privacy settings.
Account Settings Review and update your personal information, communication preferences and data sharing choices anytime from your account control panel.
WHY VISITORS TRUST US

Why Your Data Is Safe With Us

Encryption Standard

All transactions and account data travel through SSL encryption. Your DANA, OVO, GoPay and QRIS payments are protected by the same security banks use.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and close vulnerabilities before they affect your account.

Compliance Framework

Our privacy practices follow Indonesian data protection guidelines and international standards for gaming platforms operating in Southeast Asia.

No Third-Party Sales

We never sell your personal data to advertisers, brokers or external companies. Your information stays within untung 99's ecosystem.

Transparent Logging

Every access to your account is logged and timestamped. You can review login history and device activity from your security dashboard.

Incident Response

If a security issue occurs, we notify affected users within 24 hours and provide clear steps to protect your account and funds.

Consistency Across Our Platform

Mobile & Desktop
Your privacy settings sync across all devices. Log in on your phone or desktop — your data protection level stays the same everywhere.
Live Tables & Slots
Whether you're at a live baccarat table or spinning slots, the same encryption and data handling rules apply to every session.
Sportsbook Markets
Your betting history and account balance are protected with identical security standards across casino, slots and sportsbook sections.
Payment Methods
DANA, OVO, GoPay and QRIS transactions all route through the same secure payment gateway with consistent fraud detection and monitoring.
Account Recovery
If you lose access to your account, our verification process protects your data while confirming your identity through multiple checkpoints.
Data Retention
We keep your account history for the same duration across all lobby sections, then securely delete inactive data per local regulations.
Policy Updates
When we change our privacy practices, we notify you in advance and give you time to review before changes take effect on your account.

What Defines Our Privacy Approach

Your Account, Your Rules

You control what data we collect and how we use it. Adjust your privacy settings anytime without losing access to tables, slots or markets.

Transparent Practices

We explain exactly what we collect, why we collect it and how long we keep it. No hidden clauses or surprise data sharing arrangements.

Fast Data Requests

Ask for a copy of your data, request corrections or ask us to delete information. We process requests within 14 days, often faster.

Fraud Prevention

We monitor your account for suspicious activity to protect your funds and identity. You'll be alerted immediately if we spot anything unusual.

Payment Security

Your DANA, OVO, GoPay and QRIS details are tokenized and never stored in plain text. Each transaction is verified and logged separately.

Ongoing Support

Our privacy team is available 24/7 to answer questions, help you understand your rights and assist with any data concerns you raise.

Privacy Questions Answered

We collect your name, email, phone number, date of birth and payment details when you open an account. We also track your login history, device information and gameplay activity to deliver services and prevent fraud across our live casino, slots and sportsbook.

All payment data is encrypted using SSL technology and processed through secure gateways. Your payment details are tokenized and never stored in plain text on our servers. Each transaction is verified and monitored for fraud before it completes.

Yes. You can request account deletion from your settings or by contacting support. We'll remove your personal data within 30 days, except information we must retain for legal or regulatory compliance in supported regions.

We never sell your data to advertisers or external companies. We only share information with payment processors, fraud prevention services and legal authorities when required by law in your region.

We retain active account data for the duration of your membership. Inactive accounts are archived after 12 months and deleted after 24 months, unless local law requires longer retention for compliance purposes.

Contact our support team immediately through live chat or email. We'll verify your identity, review your account activity and help you secure your funds. Change your password and enable two-factor authentication right away.

Yes. You can unsubscribe from promotional emails anytime through the link in any message or by updating your communication preferences in your account settings. We'll stop sending marketing content within 24 hours.